During the holiday season we have extended our return timeframe. We can process a return or exchange on any unworn shoes within 90 days of your order date. We highly recommend testing your shoes around your house with socks on before you wear them outside!

We are unable to process returns or exchanges on any worn items, for any "FINAL SALE" shoes, international orders, customized orders, and certain Swag items (socks, beanies, shoelaces, patches, stickers, postcards, etc.)

If you choose an exchange, we will issue you a gift card code for a new order. If you choose to return your order, refunds will be credited to the original form of payment and will include what you paid for your shoes minus a $7 re-stocking fee. Original shipping is non-refundable for returns and exchanges.

Domestic return shipping is free on returns and exchanges.

All returns and exchanges must be returned with the return label you receive from BANGS Shoes.

Please ensure any returns are unworn, unwashed, and in the condition which they arrived to you. They will be checked for quality upon receipt by the warehouse.

Your items can be sent back in their original shoe box.

Once an order is placed, we are unable to alter or cancel it.

We cannot update mailing addresses after an order is placed so please also double (and triple!) check your mailing address before you submit an order.

If you must update your mailing address post purchase, in some cases FedEx is able to update  addresses, if so there is an $18 fee (passed from FedEx). If your address is unable to be changed through FedEx and your shoes are returned to the warehouse we will have to process them like a normal exchange.  Please note: we are unable to cover shipping charges for orders with incorrect addresses.